There may be instances where the client's payment fails to process. This can happen for various reasons, such as insufficient funds, an expired credit card, or the client making a payment from a location that their credit card provider does not recognize.
Most failed payments fall into two categories: declined payments and blocked payments. Refer to the table below for more details on these types of payment failures.
You will be able to login to your Stripe Dashboard and view all reasons for payment failures.
Type | Why? | Steps for you to take |
Declined payment | Normally occurs because your client’s payment issuer denies the charge. If the issuer provided BritePay with a reason, then you can see the reason listed as a decline code in your Dashboard. | You should contact your client directly to coordinate retrying the payment. |
Blocked payment | Payments might be prevented because of a possible fraudulent payment. | If you recognize a blocked payment as legitimate, you can lift the block by locating the payment in your Dashboard and clicking Add to allow list.
After you add the payment to your allow list, you’ll want to manually retry the payment. |
In BritePay, failed payments will show as an Unpaid payments. Both you and your client will get an email about the failed payment.