This guide covers the step-by-step process for resetting your login credentials if you forget your password. You will learn how to trigger a reset email and create a new secure password to regain access to your account.
How do I access the password reset page?
If you find that you've forgotten your password, navigate to the main login screen. Look for the link that says 'Forgot Password' located just below the sign-in fields and click it to begin the recovery process.
💡 Action Steps
Go to the login screen
Click the 'Forgot Password' link
What information do I need to provide to reset my password?
You will be prompted to enter the email address associated with your account. Make sure you enter the exact email you used when you registered, as this is where your reset instructions will be sent. Once you've typed it in, click the 'Send Reset Link' button.
💡 Action Steps
Enter your registered email address
Click 'Send Reset Link'
How do I use the reset email?
Check your email inbox for a message with the subject line 'Password Reset Request'. Open the email and click the unique link provided inside. This link is time-sensitive and will expire for your security, so be sure to click it as soon as it arrives.
💡 Action Steps
Open your email provider
Open the 'Password Reset Request' email
Click the link inside the email
How do I choose a new password?
After clicking the link, you'll be taken to a page where you can set a new password. Type your new password into the first box and then re-enter it in the second box to confirm there are no typos. Ensure your password meets the minimum security requirements, such as including numbers or special characters.
💡 Action Steps
Type a new password in the first field
Confirm the password in the second field
How do I save the new password and log in?
Once you have entered your new password in both fields, click the 'Update Password' button. You will receive a confirmation message that your password has been successfully changed. You can now return to the login page and sign in using your email address and your newly created password.
💡 Action Steps
Click 'Update Password'
Navigate back to the login page
Sign in with the new credentials
What should I do if the reset email doesn't arrive?
If you don't see the email in your inbox after a few minutes, check your spam or junk folder. To prevent this in the future, you can add our support address to your safe senders list. If you still haven't received it, you can go back to the forgot password page and request a new link be sent.
💡 Action Steps
Check the spam/junk folder
Add the support email to safe senders
Request a new link if necessary