BritePay is a seamless and integrated payment platform in BriteBiz. Rather than switching between systems, you can now manage your entire payments flow in one place.
With BritePay, you can not only manage payments with a Credit/Debit card, but you can also manage payment with Digital Debit (ACH, BACS, SEPA).
Supported countries and currencies
BritePay currently supports the currencies and regions in the table below. Your clients can be located anywhere. To receive payments using BritePay, your business must be located in one of the regions listed below, using the currency listed beside the region.
Currency | Region | Processing Rates |
USD ($) | United States | |
EUR (€) | European Union (EEA) | |
GBP (£) | United Kingdom | |
AUD ($) | Australia |
Accepting Credit and Debit Cards with BritePay - Read Here.
Activating BritePay & Surcharges
To activate BritePay, go to settings and BritePay Here.
To understand Surcharges go to Here.
Accepting Payments
When you click "Pay Now" in the client portal view, or in the admin view, the BritePay dialog box will open.
This gives you the different processing options from credit/deibt card and with BritePayPRO also digital bank transfer (depending on region ACH, BACS, SEPA etc).
Deleting payments from BritePay
There may be times when you want to delete a payment from BritePay, such as if the client made a wrong payment. Any payments processed with BritePay are locked, and therefore can’t be deleted from BritePay. This is in line with Stripe’s bookkeeping best practices and helps with payment transparency.
Instead of deleting the payment, we suggest you refund the payment. If you have international clients, their payments will be exchanged into your domestic currency. This exchange rate is determined based on the exchange rate at the time that the payment occurs.
Your international clients will see prices based on the currency you set in Company Settings. For example, if your currency is set to USD and your client is in France, your client will see the BritePay invoice in USD, not in EUR.
FAQ
I don’t see my country listed. Can I use BritePay?
If you don’t see your country listed, that means that BritePay is not currently available in your country. Some countries supported by Stripe are not currently supported by BritePay.
Are processing fees returned when I refund a payment?
Unfortunately, BritePay/Stripe are unable to return processing fees to you when you refund a payment.
Why is the processing fee higher for international payments?
International payments have a higher associated risk than domestic payments. As a protective measure, banks and card networks apply a higher fee when those types of transactions are processed, which is reflected in our processing fees.
What is a dispute fee?
A dispute (also known as a chargeback) is when a client requests a refund through their credit card issuer or bank. The card issuer creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate dispute fee levied by the card network, is deducted from your account balance.
The dispute resolution process allows you to respond and submit evidence to make your case that the payment was valid. It is the client's card issuer or bank that decides the outcome of the dispute, and not Stripe or BritePay. If the dispute is decided in your favor, the disputed amount is returned back to you. If a dispute is upheld, the card issuer’s decision is final and the cardholder’s payment remains refunded. In either case, unfortunately, dispute fees are not returned. This is because the dispute fee is used to cover the administrative and processing costs necessary to handle the dispute. To learn more, please see Stripe's support article on disputes.