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My Quickbooks or Xero Accounting Integration Has Disconnected?
My Quickbooks or Xero Accounting Integration Has Disconnected?

What to do if your Quickbooks or Xero accounting integration stops working/disconnects.

Edward Cooper avatar
Written by Edward Cooper
Updated over 3 years ago

On the very rare occasion, your Quickbooks or Xero account integration may drop. It can happen if there is a problem connecting to the Quickbooks or Xero Service (if their API integration ends are down etc).

HOW DO I KNOW IT HAS HAPPENED?

When the integration disconnects, the user gets a notification (little bell icon in the main menu). Click on the bell icon for more details. If any of your team members get this icon, they should notify the administrator of the main account.

HOW DO I FIX IT?

You simply need to reconnect Quickbooks or Xero again CLICK HERE to see where you reconnect.

IS ANY INFORMATION LOST?

When you reconnect, any invoices/payments that were recorded in the system and not synced with Quickbooks or Xero while the integration was disconnected will be automatically synced with Quickbooks or Xero once the two systems are reconnected.

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