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One Office365 email address for all users?
One Office365 email address for all users?

Using a primary email for all users with Office 365

Edward Cooper avatar
Written by Edward Cooper
Updated over a week ago

Some venues like to use only one Office365 email address for multiple users such as weddings@myvenue.com or events@myvenue.com. In BriteVenue, because each user has unique permissions and integrations, each BriteVenue user has to integrate with a separate Office365 account. To use only one Office365 email address with multiple BriteVenue users, you must do the following;

  1. Create additional Office365 accounts for the additional users.

  2. In these additional accounts, you can create an email alias for the email address you want all team members to use - lets say weddings@myvenue.com. You will need your Technical IT manager to do this. See below.

  3. When the additional user integrates this additional Office365 account with BriteVenue, they can also create that alias in BriteVenue - Go to My Profile >> Email Settings >> Add Email

  4. This second email address (weddings@myvenue.com) can then be set as the default email.

  5. Please contact support@britevenue.com to have this alias configured to send via Office365.

When this is done, all users will be sending emails from weddings@myvenue.com. A copy of the sent email will be contained in the weddings@myvenue.com Office365 sent folder, and the user's own Office365 sent folder. When customers reply to the emails, they will all go to the desired weddings@myvenue.com email account.

Microsoft Technical Support On How To Send Emails From Another Persons Mailbox

https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/give-mailbox-permissions-to-another-user?view=o365-worldwide#send-email-from-another-users-mailbox
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You should be able to configure this yourself if you have admin access to Office365, but you may need technical assistance. After you have enabled this for a user, they should be able to change the From address on an email (i.e. they will be able to set the from address as weddings@). The From address may not be visible when you are writing a new email, if it isn't simply click on the 3 dots and click "Show From" from the dropdown menu.

The following article will show you how to setup it up so that emails sent from a users inbox with a from address of weddings@ are copied to the Sent items folder in the weddings@ inbox:

https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/automatically-save-sent-items-in-delegator-s-mailbox#how-do-i-set-up-a-mailbox-to-save-messages-sent-as-a-manager-when-theyre-sent-by-an-assistant
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This part is not as easy to set up, so you may have to ask your IT company to do this for you.

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