BriteVenue makes it easy to process refunds on your bookings/events. The steps are as follows;
1. Click on the payment you want to refund. You may need to open an invoice to see the payment.
You will see the screen below. Click on "Refund this payment" button.
2. Add the refund amount. You can do a partial refund or full refund of the amount. Add the amount you want to refund and click "Refund". The system will not allow you to refund more than the payment amount.
You are asked to "Confirm" the refund before proceeding, click "Confirm refund" to proceed.
WHAT HAPPENS NEXT
1. NO ACCOUNTING INTEGRATION
Your booking will show a refund - or partial refund - against the payment.
The client portal will show a PDF for the original payment receipt and a separate PDF payment for the refunded amount in red.
2. XERO OR QUICKBOOKS INTEGRATION
As per above, plus a credit will be added to the relevant payment in Xero or Quickbooks.
Once your repay the payment (by bank transfer etc), you can reconcile against the credit.
3. BRITEPAY (STRIPE - AUTHORIZE.NET OR OTHER PAYMENT INTEGRATION)
One thing you should note is the Payment method of the payment that you are refunding. If the payment method is "Card payment via BritePay", the amount you refund will be refunded directly to the customer's credit card.
Once you have recorded the refund, this can not be undone.
With an accounting integration, you will also reconcile against the credit.